In Tips #1 and #2, we set the foundation for better meetings. You’re now able to observe more clinically – like a video camera – to see clearly what is happening around the room during meetings you attend, or chair. You’re also noticing your responses to people, their actions and interactions.
Now it’s time to work above ground using the Plus/Delta Review.
Here’s how it works. Before the next meeting, arrange for two minutes on the agenda just before adjournment to pose two questions to the group.
1. What worked well during this meeting? These are the Plusses.
2. Next time we meet, it will be better if….what? These are the Deltas. Delta is the scientific sign for change. We use it rather than Minus; find out why below.
I suggest you use the Plus/Delta Review as your first outward step toward better meetings. Introduce it to the group saying something like: I’d like our meetings to be more productive and satisfying and I think we, as a group, know exactly how to do that. I’d like to take two minutes to gather your observations and suggestions, so we can begin to implement them at our next meeting. Are you willing to try?
If the group agrees, then – one at a time – ask each question.
1. What worked well during this meeting? Please give me a word or a phrase, rather than a sentence or paragraph. I’ll write down your comments as quickly as I can. So, what worked well?
The first time a group hears this question, the responses may be slow to start. If so, don’t break the silence yourself. Silence is creative space for reflection. Once the ideas begin to flow, thank each person and briskly say, Next! As comments peter out, ask, Is there anything else that works well? The moment the answer is no, move on to the Deltas.
2. Next time we meet, it will be better if….what? Remember, I’m looking for improvements, not problems or complaints.
Until a group becomes accustomed to the Delta approach, several people will typically describe problems. When they do, gently rephrase their comments into a Delta: Do you mean….?
Why does this matter? Because a litany of negatives can fill the room with negativity. Instead, expressing the Deltas requires each person not only to identify problems, but also to consider options for change (including by him or herself) and pick one for the group to consider. This is generative thinking and promotes action.
For example:
Rather than, It’s uncomfortable in here (which could relate to any number of specific problems), the Delta might be:
Let’s open the window.
Let’s turn down the thermostat.
Let’s meet upstairs where there are cushioned chairs.
The Deltas uncover the simple solutions and bigger possibilities for improvement.
Sometimes a Delta even causes individuals to recognize that they can solve all or most of a problem, like Let’s make our points briefly, without going off on tangents. The talkative culprits may just take the suggestion to heart.
Jot down the Deltas, acknowledge the speaker and briskly say Next! Until you hear a pause. Then ask, Is there anything else we can do differently, or better? If not, thank everyone and adjourn.
I take the time to do a Plus/Delta Review every time I run a meeting; it reveals something important even if there are only two or three items. As you implement upcoming Tips of the Month, the Plus/Delta will reveal what’s working and what’s not.
Next month, we’ll build a new agenda format on a foundation of Let’s Leave With items and, of course, incorporating your Plusses and Deltas.
